Support

We provide personalized support and expert assistance, so you can focus on building your project with confidence, knowing that a reliable partner is always available when you need help.

support mail

For support inquiries, please contact us at [email protected]

Each Autobase package includes DBA as a Service (DBAaaS)—giving you direct access to a dedicated PostgreSQL expert (DBA). You’ll also gain access to a private Slack channel for real-time communication and support.

Available support plans:

Plan	Best for	Included	Limits
Standard	Small businesses and startups that need reliable personal support on an occasional basis.	Autobase automation tools Dedicated Slack channel (up to 2 members) PostgreSQL consulting (up to 1 hour of DBA per month) SLA up to 24 hours (5×8)	Up to 2 PostgreSQL clusters Up to 1 TB storage Up to 10 000 TPS*
Professional	Organizations that need continuous maintenance and support for their PostgreSQL clusters.	Autobase automation tools Dedicated Slack channel (up to 5 members) PostgreSQL consulting (up to 5 hours of DBA per month) SLA up to 8 hours (5×8)	Up to 10 PostgreSQL clusters Up to 30 TB storage Up to 100 000 TPS*
Premium	Organizations facing large-scale, high-load database challenges.	Autobase automation tools Dedicated Slack channel (up to 10 members) PostgreSQL consulting (up to 15 hours of DBA per month) Performance optimization assistance Database monitoring and management on request SLA up to 1 hour (7×24)	Unlimited PostgreSQL clusters Unlimited storage Unlimited TPS

Note: TPS (transactions per second) values are provided as a guideline to help you choose the most appropriate support package. Higher transaction rates can be supported with additional tuning and configuration — feel free to contact us for recommendations.