Support
We provide personalized support and expert assistance, so you can focus on building your project with confidence, knowing that a reliable partner is always available when you need help.
Each Autobase package (except for the “Basic” plan) includes DBA as a Service (DBAaaS)—giving you direct access to a dedicated PostgreSQL expert (DBA). You’ll also gain access to a private Slack channel for real-time communication and support.
Choose the support plan that fits your needs:
Basic
$100 $50 per month
The basic package for using Autobase includes assistance with initial deployment and personal support.
- Autobase automation tools
- Up to 2 PostgreSQL clusters
- Basic support (via email)
- Response time: up to 48 hours
Standard
$300 per month
For small businesses and startups that require infrequent but reliable personal support.
- Autobase automation tools
- Up to 10 PostgreSQL clusters
- Prioritized feature requests
- Support via dedicated Slack channel (up to 2 members)
- PostgreSQL Consulting (up to 1 hour of DBA per month)
- Response time: 12-24 hours
Professional
$1000 per month
For organizations looking to ensure continuous maintenance and support for their PostgreSQL clusters.
- Autobase automation tools
- Up to 100 PostgreSQL clusters
- Prioritized feature requests
- Support via dedicated Slack channel (up to 5 members)
- PostgreSQL Consulting (up to 5 hours of DBA per month)
- Monitoring (Database Health Checks)
- Database Management (upon request)
- Response time: 4-8 hours
Need Enterprise support? For large organizations, we offer personalized support packages for complex database infrastructures, including ultra-fast response times, 24/7 support, remote DBA, regular Database Health Checks, performance optimization, and database management (upon request). Please contact us for more details.