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Support

We provide personalized support and expert assistance, so you can focus on building your project with confidence, knowing that a reliable partner is always available when you need help.

Each Autobase package includes DBA as a Service (DBAaaS)—giving you direct access to a dedicated PostgreSQL expert (DBA). You’ll also gain access to a private Slack channel for real-time communication and support.

Choose the support plan that fits your needs:​

Standard

$256 per month

For small businesses and startups that require infrequent but reliable personal support.

  • Autobase automation tools
  • Up to 2 PostgreSQL clusters
  • Up to 1 TB storage
  • Up to 10 000 TPS*
  • Dedicated Slack channel (up to 2 members)
  • PostgreSQL Consulting (up to 1 hour of DBA per month)
  • SLA: up to 24 hours (5×8)

Professional

$1024 per month

For organizations looking to ensure continuous maintenance and support for their PostgreSQL clusters.

  • Autobase automation tools
  • Up to 10 PostgreSQL clusters
  • Up to 30 TB storage
  • Up to 100 000 TPS*
  • Dedicated Slack channel (up to 5 members)
  • PostgreSQL Consulting (up to 5 hours of DBA per month)
  • SLA: up to 8 hours (5×8)

Premium

$4096 per month

For organizations, that face unique challenges in managing large-scale, high-load databases.

  • Autobase automation tools
  • Unlimited PostgreSQL clusters
  • Unlimited storage
  • Unlimited TPS
  • Dedicated Slack channel (up to 10 members)
  • PostgreSQL Consulting (up to 15 hours of DBA per month)
  • Performance Optimization Assistance
  • Database Monitoring & Management (upon request)
  • SLA: up to 1 hour (7×24)

Note: TPS (transactions per second) values are provided as a guideline to help you choose the most appropriate support package. Higher transaction rates can be supported with additional tuning and configuration — feel free to contact us for recommendations.

For support inquiries, please contact us at [email protected].