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Support

We provide personalized support and expert assistance, so you can focus on building your project with confidence, knowing that a reliable partner is always available when you need help.

Each Autobase package (except for the “Basic” plan) includes DBA as a Service (DBAaaS)—giving you direct access to a dedicated PostgreSQL expert (DBA). You’ll also gain access to a private Slack channel for real-time communication and support.

Choose the support plan that fits your needs:​

Basic

$100 $50 per month

For users getting started with Autobase who need basic setup assistance and occasional support.

  • Autobase automation tools
  • Up to 2 PostgreSQL clusters
  • Up to 1000 TPS
  • Basic Support via Email
  • Response time: up to 48 hours

Standard

$300 per month

For small businesses and startups that require infrequent but reliable personal support.

  • Autobase automation tools
  • Up to 10 PostgreSQL clusters
  • Up to 10 000 TPS
  • Support via private Slack channel (up to 2 members)
  • PostgreSQL Consulting (1 hour of DBA per month)
  • GitOps (CI/CD) Integration Assistance
  • Response time: 12-24 hours

Professional

$1000 per month

For organizations looking to ensure continuous maintenance and support for their PostgreSQL clusters.

  • Autobase automation tools
  • Up to 100 PostgreSQL clusters
  • Up to 100 000 TPS
  • Support via private Slack channel (up to 5 members)
  • PostgreSQL Consulting (up to 5 hours of DBA per month)
  • GitOps (CI/CD) Integration Assistance
  • Migration Assistance (from RDS and other managed Postgres)
  • Database Monitoring (health checks)
  • Database Management (upon request)
  • Response time: 4-8 hours

Note: TPS (transactions per second) values are provided as a guideline to help you choose the most appropriate support package. Higher transaction rates can be supported with additional tuning and configuration — feel free to contact us for recommendations.

Enterprise support

For large-scale organizations, we offer personalized support packages for complex database infrastructures, including ultra-fast response times, 24/7 support, remote DBA, regular database health checks, performance optimization, and database management. Please contact us